b550 Casino
Privacy Policy

This Privacy Policy ("Policy") is issued by b550 Casino ("b550," "we," "us," or "our") and applies to all personal data collected through the b550 platform available at b550.club, including its website, mobile-optimized interface, and any related services (collectively, the "Platform").

b550 is committed to protecting the privacy and security of every player who uses our Platform. This Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It also reflects applicable PAGCOR regulations governing the handling of player data by licensed online gaming operators.

By registering an account on the b550 Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

For the purposes of the Data Privacy Act of 2012, b550 acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, b550 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

b550 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 15 of this Policy.

b550 collects the following categories of personal data from players and visitors to the Platform:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Philippine mobile number and email address
• Residential address (city, province, postal code)
• Government-issued ID type and number (e.g., PhilSys ID, passport, SSS ID, driver's license)

3.2 Financial Data

• GCash or PayMaya account number (mobile number associated with the e-wallet)
• Philippine bank account details (bank name, account name, account number) for bank transfer transactions
• Debit card details (card number, expiry date — stored in tokenized form only)
• Transaction history, including deposit amounts, withdrawal amounts, and dates in Philippine Peso (PHP)

3.3 Account and Gaming Data

• b550 username and encrypted password
• Account registration date and login history
• Game play history, wagering records, and bonus usage
• Responsible gaming settings (deposit limits, session limits, self-exclusion status)
• Customer support communications and complaint records

3.4 Technical and Usage Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the Platform
• Referral source and session identifiers
• Cookie and tracking data (see Section 8)

b550 collects personal data through the following means:

• Direct collection — data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection — data collected automatically when you access the Platform, including technical and usage data gathered via cookies, log files, and similar tracking technologies.
• Third-party sources — data received from payment processors (e.g., GCash, PayMaya, Philippine banks), identity verification providers, fraud prevention services, and PAGCOR or other regulatory authorities where required by law.

b550 uses the personal data we collect for the following purposes:

b550 will not use your personal data for any purpose not listed above without first obtaining your explicit consent, except where required by applicable Philippine law.

Under the Data Privacy Act of 2012, b550 processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and b550 (i.e., to operate your player account, process transactions, and deliver gaming services).
• Legal obligation — processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and the Data Privacy Act itself.
• Legitimate interests — processing is necessary for b550's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your rights and freedoms.
• Consent — for certain processing activities (such as marketing communications), b550 relies on your freely given, specific, informed, and unambiguous consent, which you may withdraw at any time.

b550 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors — GCash, PayMaya, and Philippine banking partners, solely to process your deposits and withdrawals.
• KYC and identity verification providers — third-party services engaged to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• Fraud prevention and security services — providers that help b550 detect and prevent fraudulent activity, account abuse, and money laundering.
• Game content providers — licensed third-party studios that supply live dealer and virtual game content may receive limited session data necessary to deliver the game experience.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or court order.
• Professional advisers — lawyers, auditors, and accountants engaged by b550, subject to professional confidentiality obligations.

All third-party service providers engaged by b550 are required to process your personal data only on b550's instructions and in accordance with applicable Philippine data privacy law. b550 does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

b550 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. The following types of cookies are used:

• Strictly necessary cookies — required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences (e.g., language, responsible gaming settings) to provide a personalized experience.
• Analytics cookies — collect aggregated, anonymized data about how players use the Platform, helping b550 identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies — used to detect and prevent fraudulent activity, bot access, and account abuse.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. b550 does not use third-party advertising cookies or behavioral tracking cookies for marketing purposes.

b550 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the b550 Platform
• Encryption of sensitive data at rest, including financial data and government ID information
• Tokenization of payment card details — b550 never stores raw card numbers
• Multi-factor authentication options for player accounts
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Incident response procedures in compliance with NPC breach notification requirements

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, b550 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

b550 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Financial transaction records — retained for five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support records — retained for three (3) years from the date of the last interaction.
• Technical and usage data — retained for up to twelve (12) months in identifiable form, after which it is aggregated and anonymized.
• Self-exclusion records — retained for the duration of the exclusion period and for five (5) years thereafter to prevent re-registration during the exclusion period.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with b550's data disposal procedures.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by b550. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

The b550 Platform is strictly intended for individuals aged twenty-one (21) years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. b550 does not knowingly collect personal data from individuals under the age of 21.

b550 employs age verification procedures during the registration process and at any subsequent point deemed necessary. If b550 discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be returned to the depositing payment method after verification.

If you are a parent or guardian and believe that a minor has registered on the b550 Platform, please contact our Data Protection Officer immediately using the contact details in Section 15.

The b550 Platform may contain links to third-party websites or services, including payment provider portals and game studio interfaces. This Privacy Policy applies solely to the b550 Platform. b550 is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party site on the b550 Platform does not constitute an endorsement of that site or its privacy practices by b550.

b550 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulations. The date of the most recent revision is indicated at the top of this page.

Where changes are material, b550 will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Policy periodically to stay informed about how b550 protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by b550, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.